An Enterprise Solution in Practice: Issues and Challenges

Document Type : Case Study


1 Research Center, FANAP Co., Tehran, Iran

2 Department of Industrial Engineering, College of Engineering, West Tehran Branch, Islamic Azad University, Tehran, Iran


Today’s fierce competition demands an enterprise solution that could integrate all functional parts of an organizations and subsequently disseminate the necessary data to the managers. Despite numerous implementation cases of such total solutions around the globe, it is still an excruciating and risky practice to embed corresponding solutions into a new case. Our paper presents a unique experience of development and deployment of a customized solution in a specific circumstance whose high rate of failure in the implementation phase has been emphasized by previous studies. To embody the sense of adventure, the paper structure is laid out based on the narrative arc of story-telling approach. It starts with providing an exposition and enumerating the rising actions as well as introducing the hero who incites the incident. The paper continues with elaborating the major crisis faced during on implementing such a solution while marking a thrilling climax of surmounting the challenges. Finally, it leads to a happy denouement since a complementary project associated with that enterprise solution is ordered to be accomplished by the hero.