Owing to extreme interconnections among individuals, messaging systems have become vital tools for communication and collaboration within organizations. This paper explores a crisis that occurred during the development of a customized messaging system facing an unexpected surge in communication demands. Initially designed to accommodate a gradual increase in user activities, the sudden decision to centralize all organizational communications through the messaging system led to a crisis. This crisis manifested in a 300% increase in users, causing a flood of improvement requests and performance malfunction reports. The paper delves into the lessons learned from this crisis, highlighting both technical and mental aspects of the challenges faced. Short-term technical solutions included restricting request channels, while long-term actions involved team relocations and staffing adjustments. The paper underscores the importance of addressing not only technical deficiencies but also the mental well-being of the development team. Despite the inevitability of future crises, the study provides insights into effective crisis management strategies, ensuring a more rapid team recovery and productivity enhancement.
Fathi, N. (2023). Tackling Workload Surges in Software Development Projects. Journal of Applied Intelligent Systems and Information Sciences, 4(2), 45-51. doi: 10.22034/jaisis.2023.428549.1076
MLA
Neda Fathi. "Tackling Workload Surges in Software Development Projects". Journal of Applied Intelligent Systems and Information Sciences, 4, 2, 2023, 45-51. doi: 10.22034/jaisis.2023.428549.1076
HARVARD
Fathi, N. (2023). 'Tackling Workload Surges in Software Development Projects', Journal of Applied Intelligent Systems and Information Sciences, 4(2), pp. 45-51. doi: 10.22034/jaisis.2023.428549.1076
VANCOUVER
Fathi, N. Tackling Workload Surges in Software Development Projects. Journal of Applied Intelligent Systems and Information Sciences, 2023; 4(2): 45-51. doi: 10.22034/jaisis.2023.428549.1076